FAQ.

Q. How soon will my medal ship?

Medal packets typically ship 1-2 weeks “Prior” to the upcoming event date.  If the event is a past event or an event that has already begun, medal packets ship the next business day. The 1-2 weeks also allows sufficient time for arrive to our international participants.  Expect your packet to arrive within 3-5 days if in the US, and 6-10 days if you are located in Canada and other countries.

Q. Do I have to complete the challenge all at once or can I split it up?

You set the pace! The best thing about our Virtual series is the ability to complete it on your own time.  Ultimately, you set the pace, complete it all at once or take your time, the goal is to just finish 🙂

Q. What if I don’t receive my medal in time before the event date begins?

Please don’t stress, medal packets will usually arrive just before you begin or during the event dates.  If you packet is not held up in customs, you can expect to receive your packet very quickly.

Q. Do you have a tracking number when my packet ships?

Yes! You would have received this email when your medal has shipped.  The tracking number is usually sent to the email that was used at time of registration.  If you did not receive a tracking number you can email support@werun5k.com.

Q. What is a Virtual 5K? How does this work?

Our virtual 5K PACE series. There is no specific location, just run, walk, jog, bike or treadmill during the event dates. It’s your 5K at your PACE. No more waiting in lines, no more cancelled events, just grab your friends, family, create a team and start your 5K.  Post your results and receive your medal.

Q. Can kids participate as well?

YOU BET! We do not have any set age limit.

Q: How to I post my results?

You can post your results by emailing support@werun5k.com, Click on the ENTER RESULTS at the top of this page or by posting on our facebook page www.Facebook.com/virtualpaceseries or on our website at www.VirtualPaceSeries.com/enter-results.

Q: I’m located in the UK, can I still register?

Absolutely! Be sure to select our “International” option, this will include shipping to the UK.

Q. Do I need my bib number to begin the challenge?

No, the unique tyvek bib number will be sent out along with your medal and can be used when you post your results.  We also LOVE selfies with your bib and medal 🙂

Q: Who is PULSEMOB?

PULSEMOB EVENT SOLUTIONS is our registration software and processing software.  Your credit card will be processed by PULSEMOB, you will also receive various emails from PULSEMOB that may contain your confirmation info.  If you have ANY questions regarding this charge, please contact them directly at 800-576-9116.

Q: How do I participate in a race?

• Sign up for a race to receive your racing bib and finisher’s medal.

• Choose your location and distance to run/walk/jog/bike. Your 5K, your way!

• Set a date and run your race!

• Celebrate your victory! Wear your medal with pride! You’ve earned it!

• Upload your results to Facebook page or email us at support@werun5k.com.

• Sign up for the next race and tell your friends!

View Our Current Events

Q. Does each event have a charity or cause?

Yes, it is VERY important for us to not only believe in a good cause, but also to give to the cause.

Q. Can I create a team?

You bet! What a great way to keep the momentum going by running with your friends and family. You can create a team by clicking on the TEAM button during the registration process. You will also be given the opportunity to share your team URL on your Facebook page once you have completed the sign up.

Q. Do I need to show proof that I completed my challenge?

While our events rely mainly on the honor system and we can’t force you to participate, we do LOVE seeing any app results that you have.  You can post your results to our Facebook or post to our website at www.VirtualPaceSeries.com/enter-results.

Q. We have a large group, do you offer any group discounts?

Yes, feel free to email us directly at support@werun5k.com.