FAQ.
Q. What is a Virtual Run? How does this work?
There is no specific location, just run, walk, jog, bike or treadmill during the event dates or anytime thereafter. It’s your race at your PACE. No more waiting in lines, no more canceled events! Post your results and receive your medal.
Q. Do I need my packet to begin my challenge?
No, it is NOT required to have your packet in hand to begin your run as most packets will arrive just as you begin or complete your challenge. Results can be posted anytime by clicking the ENTER RESULTS tab on our website.
Q. What is an event in "Pre-Order" status mean?
An event that is labeled Pre-order, means this event just released/opened or sold-out and is on back order. On average,”pre-orders” will ship within 30 days of when you registered, if not sooner IF NOT ON BACK ORDER. A shipping email with tracking information will be sent out immedialety when packets begin to ship. If you lost your shipping email, please check all spam or junk folders. You can also email us support@vps.fit for update shipping info. Please be sure to state which event you are registered for.
Q: How to I post my results?
You can post your results by emailing support@vps.fit, Click on the ENTER RESULTS at the top of this page or by posting on our facebook page www.Facebook.com/virtualpaceseries or on our website at www.VirtualPaceSeries.com/enter-results. If the event NOT listed, no worries, jsut email your results to us directly at support@vps.fit.
Q. Do you have a tracking number when my packet ships?
Yes! You would have received this email when your medal has shipped. The tracking number is usually sent to the email that was used at time of registration. If you did not receive a tracking number you can email support@vps.fit. Please check ALL SPAM and JUNK FOLDERS in case they were automatically filtered.
Q. Do I have to complete all distances on the medal?
A. No, at least one distance is required.
Q. How do I register?
Easy, click on the EVENTS tab above and select your event 🙂
Q: I’m located in the UK or Canada, can I still register?
Absolutely! Prices are in USD, please consider current exchange rates.
Q. We have a large group, do you offer any group discounts?
Yes, feel free to email us directly at support@virtualpace.fit.
Q. How soon will my medal ship?
Medal packets typically ship next business day (IF THE EVENT IS NOT SOLD OUT OR IN PRE-ORDER). Note, if you registered for multiple events and one may be a pre-order, your entire order will not ship until pre-orders can be fullfilled. If you have not yet received your order, email us at shipping@vps.fit.
Q. Can I register for an event that may have past?
Yes, as long as ANY event is open for registration, medals can still be earned.
Q. Do I have to complete the challenge all at once or can I split it up?
You set the pace! The best thing about our Virtual series is the ability to complete it on your own time. Ultimately, you set the pace, complete it all at once or take your time, the goal is to just finish 🙂
Q. Can kids participate as well?
YOU BET! We do not have any set age limit.
Q. I have a large group that would like to participate, do you offer group discounts?
You bet! Please email us directly at support@werun5k.com.
Q. What if I don’t receive my medal in time before the event date begins?
Please don’t stress, medal packets will usually arrive just before you begin or during the event dates (IF THE EVENT HAS NOT SOLD OUT). If your packet is not held up in customs, you can expect to receive your packet very quickly.
Again, please note, if the event has sold out, there will be a delay in receiving your packet. It is NOT required to have your packet in had to begin your challenge.
Q. I received the wrong bib, what do I do?
A. Please email us at support@vps.fit and we will correct this ASAP!
Q. Is there an app to track my results or do I use my own?
A. Use any GPS, Bluetooth device or running app to track your results, you can even take a photo of your treadmill results.
Q. Do I need to show proof that I completed my challenge?
While our events rely mainly on the honor system and we can’t force you to participate, we do LOVE seeing any app results that you have. You can post your results to our Facebook or post to our website at www.VirtualPaceSeries.com/enter-results.
Q. Do I need my bib number to begin the challenge?
No, the unique tyvek bib number will be sent out along with your medal and can be used when you post your results. We also LOVE selfies with your bib and medal 🙂
Q: How do I participate in a race?
• Sign up for a race to receive your racing bib and finisher’s medal.
• Choose your location and distance to run/walk/jog/bike. Your 5K, your way!
• Set a date and run your race!
• Celebrate your victory! Wear your medal with pride! You’ve earned it!
• Upload your results to Facebook page or email us at support@werun5k.com.
• Sign up for the next race and tell your friends!
Q. How can I contact Virtual Pace Series if I have additional questions?
Feel free to contact us anytime at support@virtualpace.fit.